Wave 19 · Workflow, CX, And Enterprise Integration Operations Genesys release-routing proof Synthetic journey + queue exports

CX disclosures that stay operator-readable.

This control plane turns Genesys queue and journey data into one buyer-readable surface: missing bot notices, consent proof drift, escalation-routing gaps, stale fallback attestations, and the exact packet sequence needed before launch, audit, or supervisor pressure hardens.

Overview CX Lane Disclosure Gaps Review Posture Verification Docs

Commercial Front Door

Customer-experience disclosure evidence for bot, IVR, supervisor, and release-governance teams.
Audit-safe visibility into missing bot notices, consent chronology, queue handoff drift, and fallback posture without exposing live contact-center transcripts.

Proof Layer

Offline analyzer + CLI + dashboard surface.
This repo reads queue and journey snapshots and turns them into lane, gap, and review packets operators can actually use.

Why it matters

Recruiters looking for Genesys / contact center / CX governance / disclosure routing / release operations should see real operator work: notice evidence, consent posture, handoff readiness, and owner-safe escalation.

CX Lane

owner · focus · next action

Lane	Owner	Focus	Status	Findings	Next action
Bot disclosure and release packet triage The intake desk should surface which launches are missing disclosure proof, not just queue counts.	CX Governance	Missing bot notice proof and release-safe disclosure context	RED	4	Repair the two at-risk packets before release posture hardens.
Consent and notice coverage Consent packets need owner-safe routing before they become audit exceptions.	Operations Readiness	Consent evidence and customer-notice visibility	YELLOW	5	Close the outage consent chronology gap for GCX-3109.
Queue escalation and handoff proof Routing drift should stay visible before it contaminates launch trust.	Supervisor Tooling	Escalation trigger mapping and live-agent fallback readiness	YELLOW	4	Complete supervisor handoff reconciliation for the claims intake flow.
Overflow and fallback operations CX disclosure packets must stay readable to both release managers and auditors.	Routing Operations	Overflow queues, outage fallback, and recovery-safe attestation	RED	4	Finalize the fallback chronology and repair stale overflow proof.