Wave 19 · Workflow, CX, And Enterprise Integration Operations Genesys release-routing proof Synthetic journey + queue exports

CX disclosures that stay operator-readable.

This control plane turns Genesys queue and journey data into one buyer-readable surface: missing bot notices, consent proof drift, escalation-routing gaps, stale fallback attestations, and the exact packet sequence needed before launch, audit, or supervisor pressure hardens.

Overview CX Lane Disclosure Gaps Review Posture Verification Docs

Commercial Front Door

Customer-experience disclosure evidence for bot, IVR, supervisor, and release-governance teams.
Audit-safe visibility into missing bot notices, consent chronology, queue handoff drift, and fallback posture without exposing live contact-center transcripts.

Proof Layer

Offline analyzer + CLI + dashboard surface.
This repo reads queue and journey snapshots and turns them into lane, gap, and review packets operators can actually use.

Why it matters

Recruiters looking for Genesys / contact center / CX governance / disclosure routing / release operations should see real operator work: notice evidence, consent posture, handoff readiness, and owner-safe escalation.

Docs

routes · cli · api

routes

Public control surface

/, /cx-lane, /disclosure-gaps, /review-posture, /verification, /docs

api

Structured payloads

/api/dashboard/summary, /api/cx-lane, /api/disclosure-gaps, /api/review-posture, /api/verification, /api/sample

cli

Offline disclosure analysis

npx genesys-cx-board fixtures/genesys-cx-disclosures-clean.json --format summary renders the same release posture the dashboard exposes.