Wave 19 · Workflow, CX, And Enterprise Integration Operations Genesys release-routing proof Synthetic journey + queue exports

CX disclosures that stay operator-readable.

This control plane turns Genesys queue and journey data into one buyer-readable surface: missing bot notices, consent proof drift, escalation-routing gaps, stale fallback attestations, and the exact packet sequence needed before launch, audit, or supervisor pressure hardens.

Overview CX Lane Disclosure Gaps Review Posture Verification Docs

Commercial Front Door

Customer-experience disclosure evidence for bot, IVR, supervisor, and release-governance teams.
Audit-safe visibility into missing bot notices, consent chronology, queue handoff drift, and fallback posture without exposing live contact-center transcripts.

Proof Layer

Offline analyzer + CLI + dashboard surface.
This repo reads queue and journey snapshots and turns them into lane, gap, and review packets operators can actually use.

Why it matters

Recruiters looking for Genesys / contact center / CX governance / disclosure routing / release operations should see real operator work: notice evidence, consent posture, handoff readiness, and owner-safe escalation.

Review Posture

packet readiness · blocker · release window

58%

CX Governance

Claims intake assistant

Do not clear the launch until the bot disclosure and escalation attestation are bundled together.

Spoken bot disclosure proof still missing
18 hours to the next release checkpoint
Status: RED

CPK-14

91%

Operations Readiness

Priority service concierge

Packet is safe for release confirmation and operator follow-up.

No active blocker
42 hours to the next release checkpoint
Status: GREEN

CPK-18

63%

Digital Service Assurance

Storm response IVR

Review can clear if the consent packet is repaired in the current launch window.

Consent chronology is stale
12 hours to the next release checkpoint
Status: YELLOW

CPK-22